JSOC IT | Trust Center
Security & Trust at JSOC IT
Security and transparency are built into everything we do. JSOC IT is undergoing SOC 2 Type 2 certification, with an active 3-month observation period followed by a 6-month period to further validate our controls. This Trust Center is your source of truth for how we safeguard data, manage risk, and uphold compliance.
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FAQs

SOC 2 Type 2 validates that our security, availability, and confidentiality controls operate effectively over time - not just on paper. We're pursuing it to give our clients independent proof of trust.
We started our SOC 2 Type 2 observation period on September 9, 2025. The first phase runs for 3 months, followed by a 6-month validation period.
Our controls map to NIST CSF, ISO 27001, and CIS Controls, ensuring alignment with global best practices.
All controls are continuously monitored by Secureframe, with automated checks and alerts to maintain effectiveness.
Our first SOC 2 Type 2 report is expected in early 2026. We'll update this Trust Center as soon as it's available.

Subprocessors

At JSOC IT, we rely on carefully vetted third-party vendors (“subprocessors”) to deliver secure, resilient services. Each subprocessor is reviewed for security, bound by contractual obligations, and continuously monitored for compliance.

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IT MANAGEMENT & SECURITY

Datto(Autotask, RMM, BCDR)

Service Provided : PSA, RMM, backup & recovery | Data Processed : System management, backup data | Certification : SOC 2, HIPAA

Data location: USA

Addigy / MS Intune / Apple Business Manager

Service Provided : Device management & compliance | Data Processed : Device identifiers, compliance data | Certification : SOC 2

Data location: USA

ThreatLocker

Service Provided : Application control & whitelisting | Data Processed : Application metadata | Certification : SOC 2

Data location: USA

CrowdStrike

Service Provided : Endpoint detection & response | Data Processed : Endpoint telemetry | Certification : SOC 2, FedRAMP Moderate

Data location: USA

Beyond Identity

Service Provided : Passwordless authentication | Data Processed : Identity and access data | Certification : SOC 2

Data location: USA

Keeper Enterprise

Service Provided : Password management & secret vault | Data Processed :Encrypted credentials, vault metadata | Certification : SOC 2 , ISO 27001

Data location: USA

IronScales

Service Provided : Phishing detection & response | Data Processed : Email metadata & phishing reports | Certification : SOC 2

Data location: USA

Prisma Browser(Talon)

Service Provided : Secure enterprise browser | Data Processed : Session & browsing telemetry | Certification : SOC 2

Data location: USA
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Monitoring

Continuously monitored by Secureframe
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Compliance

Monitoring

Change Management

Secure Development Policy
A Secure Development Policy defines the requirements for secure software and system development and maintenance.
Change Management Policy
A Change Management Policy governs the documenting, tracking, testing, and approving of system, network, security, and infrastructure changes.
Production Data Use is Restricted
Production data is not used in the development and testing environments, unless required for debugging customer issues.
Configuration and Asset Management Policy
A Configuration and Asset Management Policy governs configurations for new sensitive systems

Availability

Testing the Business Continuity and Disaster Recovery Plan
The Business Continuity and Disaster Recovery Plan is periodically tested via tabletop exercises or equivalents. When necessary, Management makes changes to the Business Continuity and Disaster Recovery Plan based on the test results.
Business Continuity and Disaster Recovery Policy
Business Continuity and Disaster Recovery Policy governs required processes for restoring the service or supporting infrastructure after suffering a disaster or disruption.

Organizational Management

Advisor Meetings on Security
Senior management and/or board of directors meets at least annually to review business goals, company initiatives, resource needs, risk management activities, and other internal/external matters. The information security team meets at least annually to discuss security risks, roles & responsibilities, controls, changes, audit results and/or other matters as necessary.
Independent Advisor
The board of directors or equivalent entity function includes senior management and external advisors, who are independent from the company's operations. An information security team has also been established to govern cybersecurity.
Performance Reviews
Internal personnel are evaluated via a formal performance review at least annually
Internal Control Monitoring
A continuous monitoring solution monitors internal controls used in the achievement of service commitments and system requirements.
Roles and Responsibilities
Information security roles and responsibilities are outlined for personnel responsible for the security, availability, and confidentiality of the system.
Performance Review Policy
A Performance Review Policy provides personnel context and transparency into their performance and career development processes.
New Hire Screening
Hiring managers screen new hires or internal transfers to assess their qualifications, experience, and competency to fulfill their responsibilities. New hires sign confidentiality agreements or equivalents upon hire.
Disciplinary Action
Personnel who violate information security policies are subject to disciplinary action and such disciplinary action is clearly documented in one or more policies.
Internal Control Policy
An Internal Control Policy identifies how a system of controls should be maintained to safeguard assets, promote operational efficiency, and encourage adherence to prescribed managerial policies.
Information Security Policy
An Information Security Policy establishes the security requirements for maintaining the security, confidentiality, integrity, and availability of applications, systems, infrastructure, and data.
Acceptable Use Policy
An Acceptable Use Policy defines standards for appropriate and secure use of company hardware and electronic systems including storage media, communication tools and internet access.
Background Checks
Background checks or their equivalent are performed before or promptly after a new hires start date, as permitted by local laws.
Code of Conduct
A Code of Conduct outlines ethical expectations, behavior standards, and ramifications of noncompliance.
Organizational Chart
Management maintains a formal organizational chart to clearly identify positions of authority and the lines of communication, and publishes the organizational chart to internal personnel.

Confidentiality

Data Retention and Disposal Policy
A Data Retention and Disposal Policy specifies how customer data is to be retained and disposed of based on compliance requirements and contractual obligations.
Retention of Customer Data
Procedures are in place to retain customer data based on agreed-upon customer requirements or in line with information security policies.
Data Classification Policy
A Data Classification Policy details the security and handling protocols for sensitive data.
Disposal of Customer Data
Upon customer request, Company requires that data that is no longer needed from databases and other file stores is removed in accordance with agreed-upon customer requirements.

Vulnerability Management

Vulnerability and Patch Management Policy
A Vulnerability Management and Patch Management Policy outlines the processes to efficiently respond to identified vulnerabilities.
Vulnerability Scanning
Vulnerability scanning is performed on production infrastructure systems, and identified deficiencies are remediated on a timely basis.

Incident Response

Lessons Learned
After any identified security incident has been resolved, management provides a "Lessons Learned" document to the team in order to continually improve security and operations.
Incident Response Plan Testing
The Incident Response Plan is periodically tested via tabletop exercises or equivalents. When necessary, Management makes changes to the Incident Response Plan based on the test results.
Tracking a Security Incident
Identified incidents are documented, tracked, and analyzed according to the Incident Response Plan.
Incident Response Plan
An Incident Response Plan outlines the process of identifying, prioritizing, communicating, assigning and tracking confirmed incidents through to resolution.

Risk Assessment

Risk Assessment
Formal risk assessments are performed, which includes the identification of relevant internal and external threats related to security, availability, confidentiality, and fraud, and an analysis of risks associated with those threats.
Risk Register
A risk register is maintained, which records the risk mitigation strategies for identified risks, and the development or modification of controls consistent with the risk mitigation strategy.
Risk Assessment and Treatment Policy
A Risk Assessment and Treatment Policy governs the process for conducting risk assessments to account for threats, vulnerabilities, likelihood, and impact with respect to assets, team members, customers, vendors, suppliers, and partners. Risk tolerance and strategies are also defined in the policy.
Vendor Due Diligence Review
Vendor SOC 2 reports (or equivalent) are collected and reviewed on at least an annual basis.
Vendor Risk Management Policy
A Vendor Risk Management Policy defines a framework for the onboarding and management of the vendor relationship lifecycle.

Network Security

Automated Alerting for Security Events
Alerting software is used to notify impacted teams of potential security events.
Logging and Monitoring for Threats
Logging and monitoring software is used to collect data from infrastructure to detect potential security threats, unusual system activity, and monitor system performance, as applicable.
Network Security Policy
A Network Security Policy identifies the requirements for protecting information and systems within and across networks.
Network Traffic Monitoring
Security tools are implemented to provide monitoring of network traffic to the production environment.
Restricted Port Configurations
Configurations ensure available networking ports, protocols, services, and environments are restricted as necessary, including firewalls.

Access Security

Administrative Access is Restricted
Administrative access to production infrastructure is restricted based on the principle of least privilege.
Access Control and Termination Policy
An Access Control and Termination Policy governs authentication and access to applicable systems, data, and networks.
Unique Access IDs
Personnel are assigned unique IDs to access sensitive systems, networks, and information
Encryption-in-Transit
Service data transmitted over the internet is encrypted-in-transit.
Encryption and Key Management Policy
An Encryption and Key Management Policy supports the secure encryption and decryption of app secrets, and governs the use of cryptographic controls.
Removal of Access
Upon termination or when internal personnel no longer require access, system access is removed, as applicable.
Least Privilege in Use
Users are provisioned access to systems based on principle of least privilege.

Physical Security

Physical Security Policy
A Physical Security Policy that details physical security requirements for the company facilities is in place.

Communications

Communication of Critical Information
Critical information is communicated to external parties, as applicable.
Communication of Security Commitments
Security commitments and expectations are communicated to both internal personnel and external users via the company's website.
Privacy Policy
A Privacy Policy to both external users and internal personnel. This policy details the company's privacy commitments.
Description of Services
Descriptions of the company's services and systems are available to both internal personnel and external users.
Terms of Service
Terms of Service or the equivalent are published or shared to external users.
Confidential Reporting Channel
A confidential reporting channel is made available to internal personnel and external parties to report security and other identified concerns.